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TERMS OF SALE
Last updated on July 31, 2024


GLOBAL FULFILLMENT AND SHIPMENT

At ReJoy, each product is meticulously crafted upon your order, which may extend our delivery time. We partner with a leading global fulfillment service to create and dispatch your order from the most convenient location. Our fulfillment process typically takes 3–7 days before dispatch. Once dispatched, you will receive an email with a tracking link. Shipping times vary based on your location and are estimated as follows:

  • North America: 3 - 4 business days

  • Europe: 6 - 8 business days

  • Australia: 2 - 14 business days

  • Japan: 4 - 8 business days

  • Other locations: 10 - 20 business days
     

Additional customs and tax fees may apply to your international orders. These charges are determined by your local customs office and are outside our control. Since customs policies vary widely from country to country, please contact your local customs office for further information.

Should your order not arrive as anticipated, please verify the delivery address for errors in your shipping confirmation email, inquire at your local post office for the package, and check with your neighbors to see if the courier delivered it to them. If the order remains missing, contact us through our support channel with your order number.

For packages lost in transit, claims must be filed no more than 30 days after the estimated delivery date. We will cover claims that are our responsibility at no cost to you. If you find an error in your delivery address, we can send a replacement order, but you will be responsible for the shipping costs.



HANDLING OF DAMAGED GOODS

We sincerely apologize for any inconvenience if your order arrives damaged. Should this occur, please get in touch with our support team within one week, providing photos of the damaged product, your order number, and any additional details. Claims for misprinted, damaged, or defective products must be submitted within 30 days of receiving the order. We are committed to resolving the issue promptly and to your satisfaction.


RETURNS, EXCHANGES AND REFUNDS

We do not provide returns or exchanges; however, if there is an issue with your order, please inform us by reaching out to our support channel. Refunds are granted exclusively to customers who receive incorrect or damaged products. Should you encounter either situation, contact our support channel with photographs of the incorrect or damaged items, and we will address the issue.

If you are uncertain about sizing, we recommend reviewing our sizing charts available for each item in the product description section of our store. On the rare occasion that a product is mislabeled, please notify our support channel within one week of receiving your order. Provide your order number and photographs of the mislabeled item, and we will either send a replacement or process a refund for you.

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